Service Coordinator

The Raymond Corporation•Denver, CO

About The Position

Welch Equipment Company is seeking a Service Coordinator to process customer work orders for service work in coordination with other service coordinators and branch technicians. The role collects and enters technicians’ work time into ADP, answers calls from customers, technicians, and employees, and communicates with customers about service calls, purchase orders, and invoice disputes. Service Coordinators are responsible for an assigned technician team and help maintain accurate work-in-process records and effective coordination across internal teams.

Requirements

High school diploma or General Education Degree (GED).
Proficiency in Microsoft Suite, including Outlook, Excel, and Word.
Strong organizational skills.
Ability to multitask.
Ability to work with minimal supervision.
Problem-solving ability and self-starting approach.
Attention to detail.
Excellent written and verbal communication skills.
Customer-focused approach with both internal and external customers.
Excellent time-management skills.
Flexibility and ability to adapt to varying workloads and environments.

Responsibilities

Process customer work orders accurately in coordination with other service coordinators and branch technicians.
Manage the work-in-process (WIP) according to company policies and expectations.
Monitor, collect, and enter technicians’ worked time daily.
Spot-check technicians’ timecards against GPS for accuracy and compliance with company policies.
Communicate and coordinate effectively with technicians, parts, accounting, and other internal teams.
Answer overflow incoming service calls and collect the information needed for proper dispatching.
Answer incoming calls from customers, technicians, and other employees.
Communicate with customers about service calls, purchase orders, and invoice disputes.
Work in a constant state of alertness and in a safe manner.
Perform additional duties as assigned.