Customer Service Coordinator, Student Financial Services
La Salle University Applicant Site•Philadelphia, PA
About The Position
The Customer Service Coordinator in Student Financial Services (SFS) is a front-facing customer service team member working in a fast-paced, cross-functional, student-focused environment. The position greets guests, triages issues, creates tickets, routes students and families to the appropriate counselor, and maintains the email and phone systems for Student Financial Services.
Requirements
- Associate degree, or equivalent combined education and work experience in an Admissions or Financial Aid Office or a related higher education environment.
- Previous experience successfully working as part of a team.
- Strong interpersonal skills and the ability to communicate effectively and provide outstanding customer service to students, families, and campus partners.
- Knowledge of and commitment to the mission of La Salle University.
Nice To Haves
- Bachelor’s degree.
- Previous involvement in developing recruiting and communication strategies.
- Previous experience using Slate and/or Ellucian’s Banner.
- Proficiency in Spanish.
Responsibilities
- Greet guests.
- Triage issues and create tickets.
- Route students and families to the appropriate counselor.
- Maintain Student Financial Services’ email and phone systems.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
