Student Financial Services - Coordinator

Southwestern Oklahoma State University

1d•Onsite

About The Position

The Student Financial Services Coordinator facilitates the financial aid process by ensuring accurate documentation, timely processing, and efficient communication. The role assists students with financial aid programs, eligibility, applications, forms, and required documentation, and supports the administration of scholarships, grants, and loans. The Coordinator reviews applications, maintains student records and database information, and helps ensure compliance with privacy requirements. This position also supports office operations, including supervising and reporting student employees’ monthly accumulated time, maintaining budget records, and preparing purchase orders. The Coordinator collaborates with other departments, communicates financial aid updates and policies through email, phone, and in-person meetings, and provides customer service to students, parents, and other stakeholders. The role reports to the Director of Student Financial Services and requires on-campus presence, attendance, and punctuality. It is a full-time, 12-month, non-exempt appointment. The salary is $30,532 annually and is non-negotiable.

Requirements

Strong written, verbal, and grammatical skills.
Good communication and interpersonal skills.
Ability to multitask, organize, manage time effectively, and prioritize tasks appropriately.
Ability to work with, assist, lead, and take direction from others to support the efficient operation of the Financial Aid Office.
Ability to communicate effectively with staff, students, faculty, and visitors, including in stressful situations.
Ability to work cooperatively and respectfully with internal and external contacts.

Nice To Haves

Previous experience in student financial aid, administration, banking, or customer service.

Responsibilities

Assist students with inquiries about financial aid programs, eligibility, and application procedures.
Guide students in completing financial aid forms and other required documentation.
Assist with administering scholarship, grant, and loan programs.
Stay informed about federal, state, and institutional financial aid programs and policy changes.
Supervise student employees’ monthly accumulated time and prepare related reports.
Review and verify financial aid applications for completeness and accuracy.
Enter and maintain accurate student information in the financial aid database.
Maintain budget records and prepare purchase orders.
Collaborate with other departments to integrate financial aid information effectively.
Communicate financial aid status updates to students through email, phone, and in-person meetings.
Disseminate information about financial aid policies, deadlines, and workshops.
Organize and maintain physical and electronic student files in compliance with privacy regulations.
Provide customer service to students, parents, and other stakeholders.
Resolve issues and inquiries efficiently and professionally.
Assist staff efforts to maximize office effectiveness.
Perform other work-related duties as assigned.
Promote personal safety, follow safety procedures, and support a safe work environment.