Student Services Coordinator

Global University Systems (GUS) • Goodyear, AZ

7d • Onsite

About The Position

The Student Services Coordinator manages and coordinates student support services, administrative activities, and campus resources for students at Avila University Arizona. The role supports student progression and provides ongoing guidance and assistance, while maintaining a high standard of service, excellence, and integrity for students and other stakeholders.

The coordinator supports campus operations in Goodyear, Arizona, including student orientations, residency weekends, campus activities, student records, course and examination administration, and the student services desk. The position works closely with academic management, department heads, faculty, suppliers, recruitment, students, and technical support teams to support program delivery and the overall student experience.

The position is primarily on-site. Occasional evening or weekend work is required for orientations, residency weekends, and other campus events. Work includes frequent desk and computer use, occasional minor lifting, and moving around campus to oversee events and daily activities.

Requirements

• Undergraduate degree in a relevant discipline.
• Two to three years of experience working in a higher education setting.
• Excellent verbal and written communication skills.
• Knowledge of higher education compliance standards and relevant institutional and state regulations.
• Demonstrated ethics, accountability, integrity, sound judgment, and respect for individuals.
• Ability to build trusting and productive relationships with students, faculty, and key stakeholders.
• Excellent time-management skills and ability to prioritize effectively in a busy campus environment.
• Ability to work under pressure, adapt to changing situations, and meet tight deadlines.
• Ability to work primarily on-site at the Goodyear campus.
• Availability for occasional evening or weekend work to support student residency weekends, orientations, and other campus events.

Nice To Haves

• Experience supporting a diverse student body, including international students.

Responsibilities

• Prepare expected-student lists for each intake and coordinate timely updates with the recruitment team and management.
• Plan and conduct student orientations and clearly communicate schedules to incoming students.
• Coordinate and participate in student residency weekends, campus activities, and other student-focused events.
• Provide students with guidance, resources, and support regarding housing and local accommodation options.
• Maintain current individual student files, follow up on incomplete documentation, and assist with interim student-record reviews.
• Support faculty and teachers with classes, course materials, online access, schedules, and classroom resources.
• Provide basic technical support to students, staff, and faculty; troubleshoot routine problems and escalate complex issues to the appropriate technical support team.
• Proactively communicate schedule changes, policy updates, and important campus notifications to students.
• Resolve student inquiries, issues, and complaints efficiently and professionally.
• Register new students on the online Learning Management System (LMS) and verify enrollment in required courses.
• Help prepare required course-book and materials lists, coordinate with suppliers, and manage distribution to students.
• Assist in developing and drafting the Student Handbook and accurately updating program information, policies, and procedures.
• Work with Academic Management and department heads to improve program delivery and the student experience.
• Coordinate semester progress-test and examination schedules; assist with exam preparation and proctoring or invigilation; securely process, scan, and file marked assessments and student scripts.
• Assist with student refund inquiries and related communications from current and prospective students.
• Issue student documentation, including leave-of-absence requests, enrollment and attendance letters, course transcripts, and student ID cards.
• Upload student transcripts and academic records to required third-party portals or systems in a timely manner.
• Manage daily operations of the campus student services desk and address issues affecting stakeholders.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time