Student Support Services Coordinator
About The Position
The Student Support Services Coordinator works in the Registrar and Records department and reports to the Registrar. The position provides support to prospective and enrolled students on registration and records matters, including inquiries, testing information, academic status changes, enrollment verifications, transcript processes, student appeals, and tuition chargeback applications. The coordinator also supports departmental operations through staff training materials, reports, communications, and office coverage, and assists with appeal research and processing, legal-related inquiries, course and student information updates, and veterans certification.
Requirements
- Associate degree.
- Two years of experience working in a college student services environment.
- Working knowledge of Student Information Systems.
- Strong computer skills and knowledge of Microsoft Office.
- Demonstrated ability to interact effectively and professionally with individuals from diverse backgrounds and communities.
- Strong communication skills and the ability to make independent decisions.
Nice To Haves
- Bachelor’s degree.
- Experience with Ellucian Colleague.
Responsibilities
- Assist students with general inquiries, testing information, academic status changes, enrollment verifications, academic transcript processes, student appeals, and other registration and records procedures.
- Provide enrollment support to prospective and enrolled students.
- Assist with preparing standard operating procedures and training materials for staff development and training.
- Assist in preparing department reports.
- Communicate with and provide support to department personnel.
- Attend divisional, departmental, and other campus meetings.
- Research financial appeal submissions for Tuition Appeal Committee meetings, record decisions on student records, coordinate meeting details, and prepare correspondence to students.
- Maintain documentation and process decisions from deans regarding academic appeal inquiries.
- Assist with preparing correspondence to students regarding appeal decisions.
- Coordinate communications regarding legal-related inquiries to support compliance with court orders and subpoenas.
- Assist students with Tuition Chargeback Forms, determine eligibility, process paperwork, and serve as a point of contact for students and New Jersey county colleges during the Tuition Chargeback application process.
- Assist with updating course and student information, including course fees, preferred names, and privacy waivers.
- Support the certification process for veterans.
- Provide email and telephone coverage for the Registrar and Records Office.
- Perform other duties as assigned.
Benefits
- Pension eligible.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
