Student Services Coordinator

Samuel Merritt University•Foster City, CA

About The Position

The Student Services Coordinator coordinates student access to holistic services, including student support, tutoring, counseling, disability resources, health services, financial aid, and registration. The coordinator organizes co-curricular programming and professional development opportunities based on students’ needs and works closely with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate, and address students’ non-academic needs. The role also provides primarily virtual communication through online platforms to personalize students’ learning experiences and shares responsibility for annual assessment and improvement of services. The position coordinates student services and orientation, develops campus-specific co-curricular programming, and manages Career Services for the Oakland Campus. It builds working relationships across university departments, supports student government, applies university policies, serves as an ombudsperson for students in crisis, and guides students through grievance processes and other university proceedings. Other duties may be assigned.

Requirements

Baccalaureate degree required, or an appropriate level of experience.
Excellent communication skills, including the ability to communicate effectively with counselors, prospective students and family members, and professional colleagues.
Excellent written communication skills, including the ability to organize and communicate ideas effectively.
Courteous and professional manner.
Diplomacy in dealing with conflict.
Attention to detail in recordkeeping and documentation of services provided.
Demonstrated ability to make decisions and exercise professional judgment.
Ability to interact with college faculty and staff, medical center staff, enrolled students, and student services professionals.
Ability to work independently and as part of a designated team.
Ability to travel to other SMU campuses as needed.
Baseline competencies for Student Affairs educators as outlined by ACPA/NASPA: Personal and Ethical Foundations; Values, Philosophy, and History; Assessment, Evaluation, and Research; Law, Policy, and Governance; Organizational and Human Resource Leadership; Social Justice and Inclusion; Student Learning and Development; Technology; and Advising and Supporting.

Nice To Haves

Master’s degree in Higher Education, Student Affairs, Counseling, or a related field.

Responsibilities

Coordinate student access to student services by cultivating relationships and developing processes with appropriate department leads.
Collaborate with the Assistant Dean of Students for Campus Life and Academic Leadership to plan, manage, and deliver student orientation.
Develop and deliver co-curricular programming appropriate to students’ success needs at the campus.
Work with the Assistant Dean to assess, communicate, and address students’ non-academic needs.
Coordinate Career Services for the Oakland Campus, including researching and applying best practices for healthcare career applications, career opportunities, resumes, cover letters, recommendation letters, and interviewing.
Maintain effective working relationships with university offices and departments, including the Registrar, Financial Aid, Student Services, academic programs, and Student Accounts.
Support student government by managing the nomination and election process for student representatives, facilitating meetings, partnering with the SBA for events, and serving as a liaison between student representatives and faculty, staff, and administrators.
Maintain working knowledge of SMU policies and apply them effectively in the role.
Serve as an ombudsperson for students in crisis situations.
Collaborate with the Assistant Dean to address student professionalism issues in accordance with SMU policies and procedures.
Guide students through grievance processes and other SMU proceedings as needed.
Provide primarily virtual communication and engage students through online platforms to personalize their learning experience.
Share responsibility for assessing services annually and identifying improvements to meet students’ needs.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance
Mental health and wellness resources
Education reimbursement
Employee discounts through Marketplace
Paid vacation and sick leave
Paid parental leave
Nine paid holidays, plus a paid holiday break between Christmas and New Year’s Day
Two floating holidays
One paid Volunteer Work Day
Five Education Leave Days