Service Coordinator Jobs

About The Position

Requirements

• One - plus years of industry experience / training or related customer service experience
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word, Microsoft Excel and Outlook
• Excellent customer service and problem-solving skills
• High quality organizational skills
• Excellent communicator with customers and team members
• Highly organized and self-disciplined
• High attention to detail
• Quick learner and self-starter with the ability to work in a fast-paced, growing company.

Responsibilities

• Schedule appointments for clients, answer phones and track clients’ service records
• Assess the service needs of clients and connect them with the correct provider
• Fields customer service and repair requests, creates work orders, and schedules technicians
• Prepares for scheduled work, including parts requisition, site visits, plan review, permit submittments and inspections.
• Tracks technician performance, including compliance with applicable codes and laws.
• Provides a high level of communication with customers and team members throughout timeline of scheduled services and ensures customer satisfaction
• Supports the operations team with new customer onboarding process and manages service and repair implementation.
• Maintains accurate customer data in digital database.
• Reviews completed service and repair orders and prepares customer invoices.
• Audits profit and loss data for service and repair activities and reviews budget adherence.
• Maintaining profitability of work
• Cross-coordinate technician schedules with Inspection Coordinator.
• Act as backup and support for duties of the Inspection Coordinator as needed.
• Maintains a professional image that reflects the core values of Pye-Barker Fire & Safety
• Ensures and safeguards a World Class Service customer experience.
• Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management.
• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Benefits

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees