Resident Service Coordinator

FirstKey Homes•The Woodlands, TX

About The Position

The Resident Service Coordinator serves as a vital link between departments and an extension of the property management team. The role helps ensure homes meet high standards, manages vacant inventory, and builds connections with residents. It is field-based, requires frequent driving, and includes a company-issued fleet vehicle. The coordinator leads move-in orientations, helps maintain property appeal through light cleaning and basic maintenance, audits products and inventory, inspects vacant homes, manages lockbox access, and performs occupancy checks. The role also includes making utility payments in person and delivering documents to local municipalities. The employee must follow applicable Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws relating to real estate and leased properties. Additional duties may be assigned by the manager based on company needs. The position involves indoor and outdoor work in all weather, interaction with the public, travel throughout an assigned market, and periods of sitting, standing, and climbing stairs. Weekend, overtime, and holiday work may be required as needed. Compensation is $25.00 per hour, a 5% annual bonus, and a $75 monthly cellphone stipend.

Requirements

High school diploma or equivalent.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Valid driver’s license.
Knowledge of water valves, circuit breakers, and other home basics.
Knowledge of local, state, and federal laws governing Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.
Knowledge of sales and marketing principles and methods, including product demonstrations, sales techniques, and sales control systems.
Knowledge of customer service principles and processes, including customer needs assessment, service quality standards, and customer satisfaction evaluation.
Skills in active listening, critical thinking, negotiation, persuasion, social perceptiveness, time management, speaking, and writing.
Dependability, attention to detail, cooperation, and adaptability/flexibility.
Ability to work weekends, overtime, and holidays as needed.
Ability to work indoors and outdoors in all types of weather, interact with the public, travel throughout the assigned market, sit or stand for several hours, and climb stairs multiple times each day.

Nice To Haves

Experience using Yardi or a similar property management program.
Experience with property management principles.
Experience in a customer service or sales role.
Experience working in a fast-paced, high-growth company.
Proficiency in Spanish, including reading and writing.

Responsibilities

Conduct engaging move-in orientations and explain home features and benefits to new residents.
Provide residents with information to support a positive move-in experience and help them feel welcomed and confident in their new home.
Perform light cleaning inside and outside properties to improve their appeal to potential residents.
Complete routine light maintenance, including changing light bulbs and air filters.
Audit products and inventory.
Conduct routine inspections, including bi-weekly assessments of vacant inventory.
Manage lockbox access and conduct occupancy checks.
Make utility payments in person and deliver documents to local municipalities.
Comply with applicable Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws concerning real estate or leased properties.
Travel throughout the assigned market.