RESIDENT SERVICE COORDINATOR

GARVEY MANOR NURSING HOME•Hollidaysburg, PA

2d•Onsite

About The Position

The Resident Services Coordinator works under the supervision of the Director of Personal Care. The role assesses residents’ needs, develops or identifies programming to address those needs, and ensures residents have access to information and resources. It also directly supervises Personal Care Attendants, ensuring they meet role expectations and providing coaching and assistance as needed. The coordinator develops comprehensive plans to support residents’ quality of life and independence, manages medication for residents and staff, and oversees staff training, documentation, resident files, communications, medical appointments, and transportation. The role also schedules OLAR employees, assesses staffing levels relative to resident numbers, works with Human Resources on hiring, and acts in place of the Director when required. The position is based at Garvey Manor in Hollidaysburg, Pennsylvania, and is full-time on the day shift.

Requirements

Successful completion of an accredited LPN training course.
At least one year of experience in a Personal Care setting.
CPR certification.
Ability to provide care and services in a manner supportive of the Mission and Philosophy of the Carmelite Sisters for the Aged and Infirm.
Ability to speak, read, write, and understand English effectively at a level appropriate for safe and effective job performance.
Ability to accept responsibility and account for one’s actions.
Ability to act confidently to complete assignments or defend a position or idea.
Ability to make independent decisions to solve problems or meet goals while following facility procedures.
Ability to understand business concepts, economic and budget information, and prepare and manage a department budget.
Ability to guide and provide feedback to help others develop specific knowledge and skills.
May require the ability to present information publicly.
Ability to organize, direct, and influence others to perform effectively and use resident and facility resources to achieve optimal outcomes.
Ability to make decisions, encourage others, and promote a positive spirit.
Adaptability, creativity and innovation, attention to detail, conscientiousness regarding resident and facility property, self-direction, efficiency, and ability to work under pressure.
Conduct consistent with accepted values and standards, including honesty, loyalty, mission orientation, reliability, responsibility, and safety awareness.

Responsibilities

Assess residents’ needs and develop comprehensive plans to meet them, enhance quality of life, and increase independence.
Manage medication for residents and staff.
Ensure Personal Care Attendants are properly trained and understand their assigned tasks.
Maintain accurate documentation and update information as necessary.
Communicate effectively and efficiently within and outside the department to support the highest level of resident care.
Ensure resident files are properly maintained.
Coordinate residents’ medical appointments and transportation to outside medical facilities as needed.
Schedule OLAR employees.
Assess employee staffing ratios in relation to the number of residents and work with Human Resources to hire employees.
Act in place of the Director as required.
Respond to fire alarms as required and follow the Fire Safety Manual.
Treat residents fairly and with kindness, dignity, and respect.
Maintain confidentiality of resident and facility information.
Report resident complaints or concerns and allegations of abuse or neglect to the direct supervisor or RN Supervisor.
Follow safety procedures and precautions, and report safety violations, hazardous conditions, and equipment issues immediately.