Service Coordinator

IMT Residential•Franklin, TN

About The Position

IMT Residential is hiring a Service Coordinator at IMT Cool Springs, an 860-unit apartment community in Franklin, Tennessee. The role is the primary point of contact for residents’ maintenance requests and connects residents with the maintenance team to help ensure requests are handled efficiently and professionally. The coordinator also assists the Service Manager with scheduling, vendor coordination, and follow-up, and supports the Community Manager and Service Manager with additional projects. The position suits someone with strong customer service, communication, organization, and problem-solving skills who enjoys working in a fast-paced, team-oriented environment.

Requirements

At least 1 year of customer service experience.
Ability to connect easily with people from all walks of life.
Excellent verbal and written communication skills.
Strong organizational skills and ability to multitask.
Comfort working in a fast-paced, team-oriented environment.
Reliable, proactive, and eager to learn.
Valid driver’s license.

Nice To Haves

Basic maintenance knowledge.

Responsibilities

Provide customer service to residents in person, by phone, and via email.
Receive, log, and track maintenance service requests accurately.
Communicate urgent issues promptly to the maintenance team.
Enter and close service requests in the MRI system.
Assist the Service Manager with scheduling, vendor coordination, and follow-up.
Support the Community Manager and Service Manager with additional projects as needed.

Benefits

Monthly team-performance bonuses for property associates; leasing bonuses for associates with sales responsibilities.
Medical, dental, and vision coverage.
Wellbeing programs and gym membership contributions.
401(k) with company match.
Medical and dependent care flexible spending accounts.
Life insurance.
20% housing discount.
Comprehensive training programs and mentorships.
Leasing Designation Program training that may support career advancement, bonuses, and pay raises.
PTO, vacation, and holidays.
Office, regional, and nationwide events, including team lunches, community service opportunities, apartment industry events, contests, and year-end celebrations.