Part Time Customer Service Coordinator

Raymour & Flanigan Furniture and Mattresses • Brentwood, NY

4d

About The Position

Raymour & Flanigan is seeking a part-time Customer Service Coordinator. The company describes itself as a long-term, privately held organization that recognizes team members’ hard work and invests in their future success. The coordinator schedules and confirms customer repair service calls, coordinates with repair technicians, and serves as a liaison between customers and technicians. The role also involves resolving service issues independently, following warranty and protection guidelines, and completing reports and other assigned tasks. Candidates should be able to work days, nights, and weekends. The work environment is drug- and smoke-free. The employer is unable to offer visa sponsorship; candidates must be authorized to work in the U.S. without sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer.

Requirements

• Excellent phone etiquette.
• Interpersonal skills.
• Strong computer skills.
• Excellent time-management skills.
• Ability to work independently and with a team.
• Ability to multitask.
• Customer service skills.
• Experience in a fast-paced environment.
• High school diploma or equivalent.
• Authorization to work in the U.S. without the need for visa sponsorship now or in the future.
• Ability to work day, night, and weekend hours.

Nice To Haves

• Prior call center experience.
• Prior dispatcher experience.

Responsibilities

• Schedule and confirm customer repair service calls.
• Coordinate and communicate with repair technicians.
• Work independently to resolve customer service issues.
• Adhere to warranty and protection guidelines.
• Serve as a liaison between customers and repair technicians.
• Complete reports and other tasks or assignments as required.
• Perform additional functions assigned at management’s discretion.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED