Customer Service - Part Time

Sub Source•Rockford, IL

4d•$17 - $19

About The Position

We are seeking a dedicated and detail-oriented Customer Service Representative to join a dynamic team. The role is the primary point of contact for customers, addressing inquiries, resolving issues, and delivering a positive customer experience. The representative assists with orders, maintains customer records, stays informed about products and industry trends, and collaborates with cross-functional teams to ensure seamless customer service.

Requirements

Previous experience in customer service roles is highly desirable.
Strong communication and interpersonal skills.
Detail-oriented, with excellent organizational and time management abilities.
Proficient in CRM systems and Microsoft Office Suite.
Ability to work effectively in a fast-paced and dynamic environment.
Problem-solving skills and ability to handle challenging customer situations.

Responsibilities

Respond promptly and professionally to customer inquiries by phone, email, or chat.
Build and maintain customer relationships through effective communication and problem resolution.
Provide customers with information about products, services, and pricing.
Assist customers with placing orders and guide them through the process.
Verify order details for accuracy and completeness.
Coordinate with relevant departments to facilitate smooth order fulfillment.
Investigate and resolve concerns or complaints related to quotes, orders, or deliveries.
Escalate complex issues to appropriate departments.
Maintain accurate and up-to-date customer records, including quotes, orders, and interactions.
Generate reports on customer interactions for management review.
Stay informed about product features, specifications, and updates, as well as industry trends and pricing strategies.
Collaborate with sales, marketing, and operations teams to ensure seamless customer experiences.