Part Time Customer Service Associate

Hertz • Tulsa, OK

13d • Onsite

About The Position

The Part Time Customer Service Associate interacts with Hertz customers to provide helpful, courteous, high-quality service. The role flexes across customer service duties, including assisting customers as they return vehicles, greeting customers, answering vehicle-related questions, providing directions, processing rentals at the counter, and helping customers exit the rental car center smoothly. Associates manage rental and occasional return processes in accordance with Hertz policies and procedures, while delivering a clean, safe vehicle and a positive customer experience.

Requirements

• Passion for customer service and attention to detail, with a willingness to go the extra mile.
• Self-motivation to achieve and exceed targeted goals.
• Strong computer and typing skills, including the ability to navigate multiple systems and multitask while assisting customers in person or by phone.
• Proficiency in English, with clear and proficient spoken and written communication.
• Ability to work in a fast-paced environment with varied tasks.
• Excellent organizational and time-management skills.
• Professionalism and strong interpersonal skills.
• Demonstrated ability to work well within a team.
• Strong customer focus and proven experience in a customer-facing environment.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods.

Nice To Haves

• Fluency in languages in addition to English.

Responsibilities

• Provide customer service while managing rental and occasional return processes in accordance with Hertz policies and procedures.
• Welcome customers warmly and represent Hertz through professional appearance, language, and behavior.
• Help ensure every customer receives a clean and safe vehicle.
• Take ownership of customers’ service experiences and promptly resolve issues.
• Contribute to teamwork and collaboration and support the company’s success.
• Build brand loyalty and provide surprising, delightful service.
• Use approved sales and service techniques to determine customer needs and offer optional products.
• Prepare rental and return documents accurately and completely.
• Qualify customers according to company rental requirements.
• Provide directions, maps, local-area information, and relevant service information.
• Explain rental parameters, rates, and service charges to customers.
• Ensure rental agreement return dates and times are accurate.
• Review charges when vehicles are returned.
• Prepare rental agreement folders with all required information.
• Answer customer calls in a friendly, helpful, and prompt manner.
• Resolve customer service issues effectively.
• Coordinate customers in queues to minimize wait times and promote efficient service.

Benefits

• Up to 40% off the base rate of standard Hertz rentals.
• Medical, dental, and vision plan options.
• Basic life insurance paid by Hertz, with coverage equal to one times base annual pay.
• Retirement programs, including a 401(k) employer match.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed