Part Time Customer Service Associate

Hertz • Palm Springs, CA

10d

About The Position

The Part Time Customer Service Associate consults with customers about their car rentals, supports the rental and occasional return process, and provides customer service and sales support. The role maximizes revenue opportunities by offering products and services, addressing customer objections, and ensuring customers receive a high standard of service. Associates represent Hertz professionally, help provide clean and safe vehicles, resolve customer issues, and contribute to a collaborative team environment.

The position also involves preparing rental and return documents, qualifying customers according to rental requirements, explaining rental terms and charges, assisting customers with directions and local information, answering calls, resolving service issues, and coordinating customer flow to reduce wait times. The role requires flexible shifts, including weekends and holidays, overtime as required, outdoor work in all weather conditions, and standing for extended periods.

The hourly rate is $19.00 plus commission. The posting describes on-target earnings starting at 2%, monthly bonus plans, and eligibility for bonuses up to 12%. Benefits information is available at HertzBenefits.com and includes an Employee Assistance Program for employees and family, as well as perks and discounts such as theme park tickets and gym discounts.

Requirements

• Passion for customer service and attention to detail, with a willingness to go the extra mile.
• Self-motivation to achieve and exceed targeted goals.
• Strong computer proficiency, including typing and navigating multiple computer systems.
• Ability to multitask across computer systems while engaging with customers in person or by phone.
• Proficiency in English and clear, effective written and oral communication.
• Ability to work in a fast-paced environment with varied tasks.
• Excellent organizational and time management skills.
• Professionalism and strong interpersonal skills.
• Demonstrated ability to work well within a team.
• A customer-focused approach and proven experience in a customer-facing environment.
• Availability to work flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods of time.

Nice To Haves

• Fluency in languages in addition to English.

Responsibilities

• Manage the rental and occasional return process in compliance with Hertz policies and procedures.
• Welcome customers and represent Hertz with professional appearance, language, and behavior.
• Focus on providing a clean and safe vehicle to every customer.
• Take ownership of customers’ service experiences and promptly resolve issues.
• Contribute to teamwork and collaboration and support the company’s customer service culture.
• Use approved sales and service techniques to determine customer needs and offer optional products.
• Prepare rental and return documents accurately and completely.
• Qualify customers according to company rental requirements.
• Assist customers with directions, maps, local area information, and relevant service information.
• Review rental terms, rates, service charges, and return date and time with customers.
• Review charges when vehicles are returned.
• Prepare rental agreement folders with all required information.
• Answer customer phone calls in a friendly, helpful, and prompt manner.
• Resolve customer service issues effectively.
• Coordinate customers in the queue to minimize waiting and promote efficient service.

Benefits

• Employee Assistance Program for employees and family.
• Perks and discounts, including theme park tickets and gym discounts.
• Commission and monthly bonus plans; the posting states bonus eligibility up to 12%.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed