Customer Service Associate - Part-Time

Bass Pro Shops • Las Vegas, NV

8d • Onsite

About The Position

The Customer Service Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise carefully, and providing customers with information and directions. The role supports a pleasant and productive shopping experience by helping customers make informed buying decisions, recommending products based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate also secures firearms brought into the store with trigger locks, checks in vendor representatives, processes merchandise returns, sells appropriate Hunting and Fishing Licenses, and administers incentive and reward programs. The position works under general supervision and follows established procedures while using occasional independent judgment to complete assignments.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner with customers and other associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.

Responsibilities

• Secure all firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support world-class customer service and ensure a pleasant and productive shopping experience.
• Greet customers as they enter the store in a friendly and outgoing manner.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and aware of advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow all Company Policies and Procedures.
• Assist customers in making buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform all other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED