Part Time Customer Service Associate

Hertz • Sanford, FL

9d

About The Position

The Part Time Customer Service Associate provides customer service focused on customer satisfaction and retention, while fostering employee empowerment and excellent service. The role is responsible for first-contact resolution and the customer interaction experience at the location. The associate promptly handles and resolves customer issues at the counter and returns with hospitality and professionalism. The role serves as the management team's primary Net Promoter Score (NPS) liaison, communicating performance actions and decisions and analyzing NPS results to identify causes and implement plans to improve guest satisfaction. The associate improves service by helping employees understand customer needs and providing guidance, feedback, and individual coaching as needed. The role also ensures that corporate policies and procedures are administered and followed by all staff.

Requirements

• At least 3 years of demonstrated customer service experience, including experience in operations and sales.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship-building and leadership skills.
• Excellent problem-solving and decision-making skills.

Nice To Haves

• Rental car experience.

Responsibilities

• Provide customer service that supports customer satisfaction and retention.
• Create a culture of employee empowerment to deliver excellent customer service.
• Resolve customer concerns at first contact and support the customer interaction experience at the location.
• Handle and resolve customer issues at the counter and returns with hospitality and professionalism.
• Serve as the primary NPS liaison for the management team, communicating performance actions and decisions related to NPS.
• Analyze NPS results to determine causes and execute plans to improve guest satisfaction.
• Communicate and assist employees in understanding customer needs; provide guidance, feedback, and individual coaching as needed.
• Ensure all staff administer and follow corporate policies and procedures.

Benefits

• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed