Part Time Customer Service Associate

Hertz•Madison, WI

About The Position

The Part Time Customer Service Associate helps create a smooth, positive rental experience from start to finish. This fast-paced, customer-facing role combines customer service, sales support, and hands-on vehicle operations. The associate assists with rentals and returns, offers products and services suited to customer needs, shuttles customers as needed, and helps ensure vehicles are clean, fueled, inspected, and ready for pick-up. The wage is $18.00 per hour, plus monthly incentives that vary based on job performance.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license.
Passion for customer service and commitment to going the extra mile.
Self-motivation to meet goals, support sales opportunities, and deliver strong results.
Strong attention to detail, organization, and time management skills.
Comfort working in a fast-paced environment with varied tasks and changing priorities.
Computer proficiency, including typing skills and the ability to navigate multiple systems while assisting customers in person or by phone.
Clear verbal and written communication skills in English.
Professionalism, strong interpersonal skills, and ability to work well within a team.
Ability to work flexible shifts, including weekends, holidays, and overtime as needed.
Ability to work outdoors in a variety of weather conditions.
Ability to stand for extended periods and remain active throughout the shift.

Nice To Haves

Experience in a customer-facing environment is preferred.
Fluency in additional languages is encouraged.

Responsibilities

Provide friendly, professional, and efficient service throughout the rental and return process.
Greet customers, answer questions, provide directions, and share helpful local-area or service information.
Understand customer needs and offer optional products and services using company-approved sales and service techniques.
Prepare rental and return documents accurately, review rental terms and charges, and ensure customers understand their agreements.
Qualify customers according to company rental requirements and follow Hertz policies and procedures.
Assist with customer queues, phone inquiries, and issue resolution to help minimize wait times and provide a positive experience.
Shuttle customers as needed and support smooth movement throughout the rental location.
Help ensure vehicles are clean, safe, fueled, inspected for damage, and ready for customer pick-up.
Communicate clearly, stay flexible, and take ownership of the customer experience while supporting a team-focused environment.