Part Time Customer Service Associate

Hertz • Miami, FL

9d

About The Position

The Part Time Customer Experience Associate provides customer service designed to exceed expectations and support customer satisfaction and retention. The role promotes employee empowerment and is responsible for first-contact resolution and the customer interaction experience at the location. The associate promptly handles and resolves customer issues at the counter and returns with hospitality and professionalism. As the primary Net Promoter Score (NPS) liaison for the management team, the associate communicates performance actions and decisions, analyzes NPS results, and carries out plans to improve guest satisfaction. The role also supports service improvement by helping employees understand customer needs and providing guidance, feedback, and individual coaching when needed. The associate ensures corporate policies and procedures are administered and followed by staff.

Requirements

• At least 3 years of demonstrated customer service experience, including experience in operations and sales.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship-building and leadership skills.
• Excellent problem-solving and decision-making skills.

Nice To Haves

• Rental car experience.

Responsibilities

• Provide customer service that supports customer satisfaction and retention.
• Resolve customer issues at the counter and returns promptly, with hospitality and professionalism.
• Support first-contact resolution and the customer interaction experience at the location.
• Serve as the primary NPS liaison for the management team and communicate related performance actions and decisions.
• Analyze NPS results to identify causes and execute plans to improve guest satisfaction.
• Help employees understand customer needs and provide guidance, feedback, and individual coaching as needed.
• Ensure staff administer and follow corporate policies and procedures.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed