Part Time Customer Service Associate

Hertz • Tulsa, OK

1d

About The Position

As a Part Time Customer Service Associate at Hertz, you will interact with customers to provide helpful, courteous, and quality service. The role flexes across customer service functions, including greeting customers, answering vehicle and directions inquiries, assisting with rental processing at the counter, helping customers return vehicles, and supporting a seamless experience as customers exit the rental car center.

You will manage rental and occasional return processes in accordance with Hertz policies and procedures, prepare accurate rental documentation, explain rental terms and charges, offer optional products, and resolve customer concerns. The position also involves coordinating customers in queues, answering phone inquiries, and helping maintain a clean and safe vehicle experience. The role requires flexible shifts, including weekends and holidays, overtime as required, outdoor work in all weather conditions, and standing for extended periods.

Requirements

• Passion for customer service and attention to detail, with a willingness to go the extra mile.
• Self-motivation to achieve and exceed targeted goals.
• Strong computer proficiency, including typing and navigating multiple computer systems.
• Ability to multitask across computer systems while engaging with customers in person or by phone.
• Proficiency in English and clear written and oral communication in English.
• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time-management skills.
• Professionalism and strong interpersonal skills.
• Proven ability to work well within a team.
• A strong customer focus and proven experience in a customer-facing environment.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods of time.

Nice To Haves

• Fluency in languages in addition to English.

Responsibilities

• Manage rental and occasional return processes in compliance with Hertz policies and procedures.
• Welcome customers and represent Hertz professionally through appearance, language, and behavior.
• Focus on providing a clean and safe vehicle to every customer.
• Take ownership of customer service issues and resolve them promptly.
• Contribute to teamwork and collaboration and help build brand loyalty.
• Use company-approved sales and service techniques to determine customer needs and offer optional products.
• Prepare rental and return documents accurately and completely.
• Qualify customers using company rental requirement guidelines.
• Provide directions, maps, local area information, and service information.
• Review rental parameters, rates, and service charges with customers.
• Ensure the rental agreement has an accurate return date and time.
• Review charges when vehicles are returned.
• Prepare rental agreement folders with all required information.
• Answer customer phone calls in a friendly, helpful, and prompt manner.
• Resolve customer service issues effectively.
• Coordinate customers within queues to minimize wait times and promote efficient service.

Benefits

• Hourly rate of $18.00 plus commission.
• On-target earning potential starting at 2%, including monthly bonus plans.
• Bonus plan eligibility of up to 12%.
• Up to 40% off the base rate of any standard Hertz rental.
• Medical, dental, and vision plan options.
• Hertz-paid basic life insurance equal to one times base annual pay.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee and family assistance program.
• Educational reimbursement and discounts.
• Voluntary pet, legal/identity theft, and critical illness insurance programs.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed