Part Time Customer Service Associate

Hertz•Cedar Rapids, IA

About The Position

As a part-time Customer Service Associate, you will help create a smooth, positive rental experience from start to finish. You will assist customers with rentals and returns, offer products and services that meet their needs, shuttle customers as needed, and help ensure vehicles are clean, fueled, inspected, and ready for pick-up. This is a fast-paced, customer-facing role combining service, sales support, and hands-on vehicle operations. The wage is $16.25 per hour plus monthly incentives that vary based on job performance. The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchise locations worldwide. Hertz is one of the largest worldwide airport general-use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Hertz states that it champions diversity and inclusion and takes affirmative steps to promote employment and advancement opportunities.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license.
Ability to work flexible shifts, including weekends, holidays, and overtime as needed.
Ability to work outdoors in a variety of weather conditions.
Ability to stand for extended periods and remain active throughout the shift.
Passion for customer service and commitment to going the extra mile.
Self-motivation to meet goals, support sales opportunities, and deliver strong results.
Strong attention to detail, organization, and time-management skills.
Comfort working in a fast-paced environment with varied tasks and changing priorities.
Computer proficiency, including typing skills and the ability to navigate multiple systems while assisting customers in person or by phone.
Clear verbal and written communication skills in English.
Professionalism, strong interpersonal skills, and ability to work well within a team.

Nice To Haves

Experience in a customer-facing environment is preferred.
Fluency in additional languages is encouraged.

Responsibilities

Provide friendly, professional, and efficient service throughout the rental and return process.
Greet customers, answer questions, provide directions, and share helpful local-area or service information.
Use company-approved sales and service techniques to understand customer needs and offer optional products and services.
Prepare rental and return documents accurately, review rental terms and charges, and ensure customers understand their agreements.
Qualify customers according to company rental requirements and follow Hertz policies and procedures.
Assist with customer queues, phone inquiries, and issue resolution to help minimize wait times and deliver a positive experience.
Shuttle customers as needed and support smooth movement throughout the rental location.
Help ensure vehicles are clean, safe, fueled, inspected for damage, and ready for customer pick-up.
Communicate clearly, stay flexible, and take ownership of the customer experience while supporting a team-focused environment.