Part Time Customer Service Associate

Hertz•Phoenix, AZ

About The Position

As a rental counter Part Time Customer Service Associate, you will consult with customers about their car rentals, maximize revenue opportunities by actively offering products and services and overcoming customer objections, and ensure customers receive world-class customer service and sales support. The role includes managing rental and occasional return transactions, completing rental documentation, assisting customers in person and by phone, and helping provide an efficient, positive service experience.

Requirements

At least 1 year of sales experience.
Passion for customer service and attention to detail.
Self-motivation to achieve and exceed targeted goals.
Strong computer and typing skills, including the ability to navigate multiple computer systems and multitask while assisting customers in person or by phone.
Proficiency in English and clear written and oral communication skills.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and strong interpersonal skills.
Experience working effectively as part of a team.
Customer focus and experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages in addition to English.

Responsibilities

Manage rental and occasional return processes in compliance with Hertz policies and procedures.
Use company-approved sales and service techniques to determine customer wants and needs.
Offer optional products and services that meet customer needs.
Welcome customers and represent Hertz professionally through appearance, language, and behavior.
Take ownership of customers’ service experiences and promptly resolve issues.
Contribute to teamwork and collaboration and help build brand loyalty.
Prepare rental and return documents accurately and completely.
Qualify customers according to company rental requirements.
Provide directions, maps, local area information, and appropriate service information.
Review rental parameters, rates, and service charges with customers.
Ensure rental agreement return dates and times are accurate.
Review charges when vehicles are returned.
Prepare rental agreement folders with all required information.
Answer customer phone calls in a friendly, helpful, and prompt manner.
Resolve customer service issues effectively.
Coordinate customers in the queue to minimize wait times and promote efficient service.

Benefits

Hourly rate of $17.00 plus commission; median incentive is approximately $1,101 per month and varies with job performance.
On-target earning potential starting at 2%, including monthly bonus plans; eligible for bonus plans up to 12%.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary pet, legal/identity theft, and critical illness insurance programs.
Perks and discounts, including theme park tickets and gym discounts.