Customer Service Associate PART TIME

Friendly Express Inc.•N Hortense, GA

About The Position

The Customer Service Associate supports the success and profitability of the store by assisting the management team with store-level tasks, including food preparation, cash register duties, customer service, cleaning, and related functions. This role creates customers’ first and last impressions of the store and helps deliver an exceptional experience through friendly service and collaborative teamwork. The associate serves gas/fuel, retail, and food-service customers; processes transactions; supports food-service programs; maintains store cleanliness, safety, security, and product availability; and carries out marketing and promotional activities. The position also involves communicating customer or vendor concerns to management and representing Friendly Express’s core values.

Requirements

Must be at least 18 years of age.
Ability to multitask and perform repeated bending and reaching, prolonged standing, and occasional lifting of up to 50 pounds.
Basic language and mathematical skills.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Willingness to work weekends, nights, and holidays as scheduled.
Ability to reliably report to work on time as scheduled.

Responsibilities

Greet customers in a friendly manner, respond to requests promptly, provide an enjoyable shopping experience, and thank customers for their business.
Operate the cash register in accordance with company policies; maintain proper cash levels; follow cash-handling and shift-change procedures; and complete fuel, retail, and food-service transactions.
Comply with federal and state laws and company policies for sales of age-restricted products, including alcohol, tobacco, and lottery products.
Execute assigned food-service programs and procedures and ensure fresh, quality food, coffee, and beverages are available.
Follow uniform, appearance, dress-code, safety, and security policies and procedures.
Execute assigned store-level marketing programs and suggestively sell promotions, food and beverage specials, and loyalty programs.
Maintain a clean, customer-ready store inside and outside, including completing housekeeping tasks such as cleaning restrooms and food-service equipment, sweeping, mopping, emptying trash, and cleaning parking areas and gas pumps.
Replenish products and supplies, rotate and front-face stock, maintain product freshness and quality, and remove damaged or out-of-code merchandise.
Keep the store neat and attractive.
Communicate customer requests, complaints, and vendor concerns to the management team and report theft or suspected shoplifting.
Check in external and internal vendors according to standards and procedures.
Follow company policies, procedures, and quality standards.
Assume other duties and responsibilities as assigned to accommodate store operational needs.
Represent the Friendly Express brand by exemplifying its core values.