Part Time Customer Service Associate

Hertz • Hebron, KY

11h

About The Position

The Part Time Customer Service Associate provides exceptional customer service to support customer satisfaction and retention and foster employee empowerment. The role is responsible for first-contact resolution and the customer interaction experience at the location. The associate handles and resolves customer issues at the counter and returns promptly, with hospitality and professionalism.

The position serves as the primary Net Promoter Score (NPS) liaison for the management team, communicating performance actions and decisions related to NPS. It analyzes NPS results to identify causes and carry out plans to improve guest satisfaction. The associate also helps employees understand customer needs through guidance, feedback, and individual coaching, and ensures staff follow corporate policies and procedures.

Requirements

• At least 3 years of demonstrated customer service experience, including experience in operations and sales.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship-building and leadership skills.
• Excellent problem-solving and decision-making skills.

Nice To Haves

• Rental car experience.

Responsibilities

• Provide excellent customer service to support customer satisfaction and retention.
• Resolve customer issues at the counter and returns, with a focus on first-contact resolution, hospitality, and professionalism.
• Serve as the primary Net Promoter Score (NPS) liaison for the management team and communicate NPS-related performance actions and decisions.
• Analyze NPS results, determine causes, and execute plans to improve guest satisfaction.
• Help employees understand customer needs by providing guidance, feedback, and individual coaching.
• Ensure staff administer and follow corporate policies and procedures.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed