Part Time Customer Service Associate

Hertz • Cleveland Township, MI

4d

About The Position

The Part Time Customer Service Associate provides exceptional customer service to support customer satisfaction and retention and fosters an empowered service culture. The role is responsible for first-contact resolution and the customer interaction experience at the location, promptly resolving customer concerns at the counter and returns with hospitality and professionalism. The associate serves as the management team's primary Net Promoter Score (NPS) liaison, communicating performance actions and decisions, analyzing results, and carrying out plans to improve guest satisfaction. The position also supports service improvements by helping employees understand customer needs and providing guidance, feedback, and individual coaching. The associate ensures staff follow corporate policies and procedures.

Requirements

• At least 3 years of demonstrated customer service experience, including experience in operations and sales.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship-building and leadership skills.
• Excellent problem-solving and decision-making skills.

Nice To Haves

• Rental car experience.

Responsibilities

• Provide customer service that supports customer satisfaction and retention.
• Resolve customer issues at the counter and returns promptly and professionally, aiming for first-contact resolution.
• Serve as the primary NPS liaison for the management team and communicate NPS-related performance actions and decisions.
• Analyze NPS results, identify causes, and execute plans to improve guest satisfaction.
• Communicate and assist employees in understanding customer needs.
• Provide employee guidance, feedback, and individual coaching when needed.
• Ensure staff administer and follow corporate policies and procedures.

Benefits

• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed