Part-Time Customer Service Associate

Hertz•El Paso, TX

About The Position

The part-time Customer Service Associate interacts with Hertz customers to provide helpful, courteous, high-quality service throughout the rental experience. The role may flex across customer service functions, including greeting customers, answering vehicle-related questions, giving directions, processing rentals at the counter, assisting with vehicle returns, and helping customers exit the rental car center smoothly. The associate manages rental and occasional return processes in accordance with Hertz policies and procedures, represents the brand professionally, and works to deliver a clean and safe vehicle to every customer. The position involves resolving service issues, using approved sales and service techniques, offering optional products, preparing accurate rental and return documentation, reviewing rental terms and charges, answering phones, and coordinating customers in queues to reduce wait times. This role pays $12.25 per hour plus commission. On-target earnings start at 2%; monthly bonus plans are available, with bonus eligibility up to 12%.

Requirements

Passion for customer service and attention to detail.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems.
Ability to multitask across computer systems while interacting with customers in person or by phone.
Proficiency in English and clear written and oral communication.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Experience working well within a team.
Customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages in addition to English.

Responsibilities

Provide customer service while managing rental and occasional return processes in compliance with Hertz policies and procedures.
Welcome customers and represent Hertz through professional appearance, language, and behavior.
Help ensure every customer receives a clean and safe vehicle.
Take ownership of customers’ service experiences and promptly resolve issues.
Contribute to teamwork and collaboration.
Use approved sales and service techniques to determine customer needs and offer optional products.
Prepare rental and return documents accurately and completely.
Qualify customers according to company rental requirements.
Provide directions, maps, local-area information, and appropriate service information.
Review rental parameters, rates, and service charges with customers.
Ensure the rental agreement has an accurate return date and time, and review charges when vehicles are returned.
Prepare rental agreement folders with all required information.
Answer customer phone calls in a friendly, helpful, and prompt manner.
Resolve customer service issues effectively.
Coordinate customers in the queue to reduce waiting and promote efficient service.