Customer Service Representative – PART-TIME

HEITECH SERVICES•Charleston, SC

9d•Onsite

About The Position

Join a mission-driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as a part-time Customer Service Representative, also described as a Biometrics Fingerprinting Technician. This customer-facing role assists individuals through the immigration application process by collecting biometric information and providing service in a professional government environment. No prior fingerprinting experience is required; paid training is provided. Candidates with backgrounds in customer service, administrative support, retail, banking, healthcare, hospitality, or security are encouraged to apply. This is a regular part-time position that may be scheduled for up to 20 hours per week. Employees must be available Monday through Friday, 7:45 a.m. to 4:15 p.m., for scheduling and substitute coverage as needed. Although the team aims to provide advance notice of on-call needs, employees may occasionally be notified the night before or on the day coverage is needed. A minimum number of hours is not guaranteed, so steady income cannot be guaranteed.

Requirements

Must be able to obtain and maintain a government-issued suitability clearance.
Must be a U.S. citizen.
Must be able to speak and write in English.
Must be able to stand upright for the scheduled shift duration, excluding meals and breaks.
Must be able to hold and grasp applicants’ hands to obtain quality fingerprints.
Must be able to work in a high-paced environment with the public.
Must be able to type and use basic computer skills.
Must successfully complete biometrics training and certification within 60 days.
High school diploma or equivalent.
Demonstrated experience in customer service.
Must be available Monday through Friday from 7:45 a.m. to 4:15 p.m. for scheduling and substitute coverage as needed.

Nice To Haves

Ability to speak a foreign language.
Background in administrative support, retail, banking, healthcare, hospitality, or security.

Responsibilities

Complete biometrics registration, including fingerprints, photographs, and signatures, for applicants seeking legal immigration to the United States.
Verify that people entering the ASC are approved applicants or visitors and ensure they follow facility processes and procedures.
Provide front-line customer service as a representative of HeiTech Services, its partner Amentum, and the United States Government.
Work with the public in a cheerful and inviting manner, manage applicants with sensitivity and courtesy, and ensure applicants are treated with respect.