Customer Service Representative - Part Time

Caliber Holdings•Watertown, MA

11d

About The Position

Caliber Collision is hiring a part-time Customer Service Representative at its Service Center Watertown - Summit. The role provides all-purpose support, including greeting internal and external customers and delivering extraordinary customer service. The representative monitors scheduled work volume and recommends load-level requests when needed. They also coordinate rental-car and towing companies to provide one-stop service, while maintaining knowledge of insurance-partner requirements for authorizations, billing, and load-level processes. Caliber describes opportunities for career growth, hands-on experience in a production shop, and ongoing career training in leadership skills and new technologies. The company has more than 1,700 centers nationwide and more than 30,000 teammates. Applicants must be eligible to work in the U.S. without restrictions; Caliber uses E-Verify to confirm new hires’ identity and employment eligibility.

Requirements

At least 1 year of experience in a customer-facing environment.
Effective verbal and written communication skills.
Ability to navigate multiple software systems, including Microsoft Office Suite.
Ability to work through competing priorities and adapt to a fast-paced environment.
Ability to provide personable, friendly customer service to internal and external customers.
Ability to work in a collaborative environment.
Must be eligible to work in the U.S. with no restrictions.

Responsibilities

Greet internal and external customers and provide extraordinary, personable customer service.
Monitor work volume scheduled for the center and recommend load-level requests when necessary.
Coordinate rental-car and towing companies to provide one-stop service to customers.
Maintain knowledge of insurance-partner requirements related to authorizations, billing, and load-level processes.
Work collaboratively, navigate competing priorities, and adapt to a fast-paced environment.