Customer Service Representative - Part Time

City of Winter Springs•City of Winter Springs, FL

9d•Onsite

About The Position

The Customer Service Representative (CSR) engages with customers through face-to-face interactions, phone, email, and other written correspondence. The role processes payments for City services and maintains utility accounts through data entry. Regular in-person attendance is an essential function because the position requires face-to-face interaction, coordination with staff and customers, and access to onsite systems. Employees may also be required to perform other job-related duties as needed. This is a part-time position of approximately 25–30 hours per week. Candidates must be available Monday through Friday between 8:00 a.m. and 5:00 p.m.; the specific schedule is determined by departmental needs. Applicants selected for employment with the City of Winter Springs must complete a pre-employment criminal background screening and drug test.

Requirements

High school graduate or possession of an acceptable equivalency diploma.
Three years of utility billing or customer service experience.
Knowledge of customer service principles and effective communication practices.
Knowledge of utility billing procedures and account management concepts.
Knowledge of office practices, recordkeeping standards, and data confidentiality.
Ability to interact courteously and professionally with a diverse customer base.
Skill in accurate cash handling, transaction balancing, and financial record accuracy.
Skill in data entry and working with electronic document and billing systems.
Ability to communicate clearly in person, over the phone, and in writing.
Ability to prioritize tasks, manage time effectively, and maintain attention to detail.
Ability to learn and adapt to specialized software and workflow processes.
Regular in-person attendance is required.

Nice To Haves

Bilingual ability.

Responsibilities

Greet guests in the lobby and receive calls in a professional and courteous manner.
Accept forms and correspondence for the Utility Billing Department and maintain utility accounts, including new accounts, changes, and final accounts.
Sort incoming mail and direct it to the appropriate departments.
Process payments for City services, including deposits, utilities, and recreational programs.
Process move-ins and help verify that new customers do not have prior outstanding delinquent bills with the City.
Process move-outs, review accounts for credit eligibility, and review consumption reports.
Assist in-person customers with questions and direct them to the appropriate department.
Assist customers by telephone.
Complete work orders for utilities and public works departments and the contracted solid waste service provider as needed.
Balance credits and deposits, reverse charges, process adjustments and miscellaneous charges, and balance the drawer daily.
Scan check payments with the appropriate information for bank deposit.
Scan files into electronic storage software (LaserFiche).
Access, input, and retrieve information using a computer.