Part Time Customer Service Coordinator
About The Position
Raymour & Flanigan is seeking a part-time Customer Service Coordinator. The role schedules and confirms customer repair service calls, coordinates with repair technicians, and serves as a liaison between customers and technicians. The coordinator works independently and with a team to resolve customer service issues, follows warranty and protection guidelines, and completes reports and other assigned tasks. The company describes itself as a long-term, privately held employer that recognizes associates' contributions and invests in their future success. Candidates must be authorized to work in the U.S. without current or future visa sponsorship. Raymour & Flanigan supports a drug- and smoke-free work environment and is an Equal Employment Opportunity employer.
Requirements
- Excellent phone etiquette.
- Strong interpersonal skills.
- Strong computer skills.
- Excellent time-management skills.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Customer service skills.
- Experience working in a fast-paced environment.
- High school diploma or equivalent.
- Able to work day, night, and weekend hours.
- Authorization to work in the U.S. without the need for visa sponsorship now or in the future.
Nice To Haves
- Prior call center experience.
- Prior dispatcher experience.
Responsibilities
- Schedule and confirm customer repair service calls.
- Coordinate and communicate with repair technicians.
- Work independently to resolve customer service issues.
- Adhere to warranty and protection guidelines.
- Serve as a liaison between customers and repair technicians.
- Complete reports and other required tasks and assignments.
- Perform additional functions assigned at management's discretion.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
