Patient Financial Service Support Coordinator III, Day Shift, Patient Financial Services

Adventist HealthCare•Gaithersburg, MD

23h

About The Position

The Patient Financial Service Support Coordinator III provides patient financial services support, customer service, account review, clerical assistance, and data management. The role supports patients, internal teams, and external vendors, handles issues independently when appropriate, and escalates issues to management when needed. It also assists with training, department projects, and process improvement while maintaining accuracy and quality in a stressful environment. This is a full-time, day-shift position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 hours per week. Weekend work is not required; holiday schedules follow the company holiday calendar. The listed pay range is $20.97–$28.97.

Requirements

At least 1 year of experience working in a hospital or doctor's office.
Ability to work in a stressful environment without compromising quality or accuracy.
Strong communication and organizational skills.
Basic knowledge of medical terminology.
Strong customer service skills.
Ability to contribute to an environment that promotes staff development, productivity, satisfaction, and efficiency.
PC skills in a Windows environment.
Ability to initiate and follow through on projects and work independently.

Nice To Haves

Some college.
Training in data entry of non-clinical systems.
Knowledge and use of desktop applications, including Word and Excel.

Responsibilities

Demonstrate excellent patient service and help resolve issues for internal and external parties.
Provide exceptional customer service and model appropriate phone etiquette.
Promote teamwork and a positive work environment.
Communicate issues to management and distinguish between issues that can be resolved independently and those that should be escalated.
Assist with training new team members.
Independently solve problems and identify opportunities for improvement.
Verify the accuracy of daily vendor Deco conversions.
Attempt to ensure patient liabilities are properly billed for patients in the MCMP.
Communicate self-pay eligibility and insurance discrepancies clearly to the vendor.
Update the Excel database daily.
Generate high volumes of medical records daily.
Provide clerical support, distribute mail, scan documents, and manage the reception area.
Maintain the daily Maryland Medicaid authorization database and related documentation.
Review patient accounts to reconcile accounts receivable for the Montgomery County Maternity Program.
Assist data control with posting adjustments to patient accounts.
Complete follow-up according to department policy.
Assist with special projects as assigned.
Perform other duties as assigned.

Benefits

Work-life balance through nonrotating shifts.
Recognition and rewards for professional expertise.
Free employee parking.
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
Paid time off.
Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
Voluntary benefits including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
Subsidized childcare at participating childcare centers.
Tuition reimbursement.
Employee Assistance Program support.