Patient Financial Advisor II, Day Shift, Patient Financial Services

Adventist HealthCare•White Oak, MD

4d•Onsite

About The Position

White Oak Medical Center seeks an experienced Patient Financial Advisor II for its Financial Services department. The role supports in-house patient financial processes, including authorizations, verifications, and financial options. It works with case management on patients’ financial obligations and discharge planning, coordinates with the current eligibility vendor, and may provide direct patient financial counseling. The position also assists patients with completing Adventist HealthCare charitable applications at the support center location and can perform all Patient Financial Advisor I duties when required. The role works with limited direct supervision. The posting also describes Patient Financial Advisor III lead responsibilities, including serving as a subject matter expert, providing escalation oversight and process direction, giving feedback to Patient Financial Advisors and Revenue Cycle leaders, ensuring staff compliance with policies and procedures, and advising on financial policies and procedures. These are listed as PFA III duties, not as the Patient Financial Advisor II role. This is a full-time, 40-hour-per-week day-shift position. The typical schedule is Monday through Thursday, 8:30 a.m. to 5 p.m., and Friday, 8 a.m. to 3 p.m. Weekend requirements are stated as “as listed above,” and holiday requirements follow the company holiday calendar. The pay range is $20.97–$28.97. The position is classified as non-exempt under the FLSA.

Requirements

At least 3 years of experience in a healthcare financial environment; experience may include an insurer or public health setting.
At least 1 year establishing eligibility and/or payment authorizations.
Strong knowledge or training in government payor rules and regulations.
Strong knowledge or training regarding third-party liabilities (TPLs), workers’ compensation (WC), and other payment sources and liabilities.
High school graduate or equivalent.

Nice To Haves

Some college preferred.

Responsibilities

Support in-house financial processes, including authorizations, verifications, and financial options for patients.
Track available service days.
Work with case management to ensure patients’ financial obligations are met.
Coordinate with case management to support discharge planning.
Coordinate and collaborate with the current eligibility vendor.
Provide direct patient financial counseling when appropriate.
Assist patients in completing Adventist HealthCare charitable applications at the support center location.
Complete Patient Financial Advisor I duties when required.

Benefits

Work-life balance through nonrotating shifts.
Recognition and rewards for professional expertise.
Free employee parking.
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
Paid time off.
Employer retirement contribution and matching after one year of eligible employment, with a three-year vesting period.
Voluntary benefits, including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
Subsidized childcare at participating childcare centers.
Tuition reimbursement.
Employee Assistance Program support.