Patient Financial Advisor II, Day Shift, Patient Financial Services

Adventist HealthCare•Silver Spring, MD

5d•$21 - $29•Onsite

About The Position

White Oak Medical Center is hiring an experienced Patient Financial Advisor II for its Patient Financial Services department. The position supports patients with financial processes, including authorizations, verifications, financial options, eligibility coordination, and counseling. It works with case management on financial obligations and discharge planning and assists patients with Adventist HealthCare charitable applications at the support center. The role works with limited direct supervision and may perform Patient Financial Advisor I duties as needed.

Requirements

At least 3 years of experience in a healthcare financial environment; experience may include an insurer or public health setting.
At least 1 year of experience establishing eligibility and/or payment authorizations.
Strong knowledge or training in government payor rules and regulations.
Strong knowledge or training regarding third-party liabilities (TPLs), workers' compensation (WC), and other payment sources and liabilities.
High school graduate or equivalent.

Nice To Haves

Some college.

Responsibilities

Support financial processes for in-house patients, including authorizations, verifications, and financial options.
Track available service days.
Work with case management to ensure patients' financial obligations are met.
Coordinate with case management to support discharge planning.
Coordinate and collaborate with the current eligibility vendor.
Provide direct patient financial counseling when appropriate.
Assist patients with completing Adventist HealthCare charitable applications at the support center.
Perform Patient Financial Advisor I duties when required.

Benefits

Work-life balance through nonrotating shifts.
Recognition and rewards for professional expertise.
Free employee parking.
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
Paid time off.
Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
Voluntary benefits, including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
Subsidized childcare at participating childcare centers.
Tuition reimbursement.
Employee Assistance Program support.