Patient Financial Service Support Coordinator III, Day Shift, Patient Financial Services

Adventist HealthCare • Gaithersburg, MD

2d • $21 - $29

About The Position

The Patient Financial Service Support Coordinator III provides patient service and operational support for Patient Financial Services. The role handles internal and external problem resolution, supports teamwork and a positive work environment, communicates issues to management, and independently resolves appropriate issues or escalates them as needed. The coordinator also helps train new team members and identifies opportunities for improvement.

The position supports patient account and program workflows, including verifying daily vendor Deco conversions, helping ensure patient liabilities are billed for the MCMP, communicating self-pay eligibility and insurance discrepancies to vendors, maintaining the Maryland Medicaid authorization database and documentation, and reviewing patient accounts to reconcile accounts receivable for the Montgomery County Maternity Program. Additional work includes assisting with adjustment posting, completing follow-up according to department policy, and supporting special projects.

Administrative duties include daily Excel database updates, generating high volumes of medical records, clerical support, mail distribution, document scanning, and managing the reception area. The role is full-time, 40 hours per week, with a typical Monday-through-Friday schedule from 8:30 a.m. to 5:00 p.m. It is a day-shift position with no weekend requirements; holidays follow the company holiday calendar.

Requirements

• At least 1 year of experience working in a hospital or doctor’s office.
• Ability to work in a stressful environment without compromising quality or accuracy.
• Strong communication and organizational skills.
• Basic knowledge of medical terminology.
• Strong customer service skills.
• Ability to contribute to an environment that promotes staff development, productivity, satisfaction, and efficiency.
• PC skills in a Windows environment.
• Ability to initiate and follow through on projects and work independently.

Nice To Haves

• Some college education preferred.
• Training in data entry of non-clinical systems preferred.
• Knowledge and use of desktop applications, including Word and Excel, is helpful.

Responsibilities

• Demonstrate excellent patient service and assist with internal and external problem resolution.
• Provide exceptional customer service and model appropriate telephone etiquette.
• Promote teamwork and a positive work environment.
• Communicate issues to management and distinguish between matters that can be resolved independently and those requiring escalation.
• Assist with training new team members.
• Independently solve problems and identify opportunities for improvement.
• Escalate appropriate issues to management.
• Verify the accuracy of daily vendor Deco conversions.
• Help ensure patient liabilities are properly billed for patients in the MCMP.
• Communicate self-pay eligibility and insurance discrepancies to vendors.
• Update the Excel database daily.
• Generate high volumes of medical records daily.
• Provide clerical support, distribute mail, scan documents, and manage the reception area.
• Maintain the daily Maryland Medicaid authorization database and documentation.
• Review patient accounts and reconcile accounts receivable for the Montgomery County Maternity Program.
• Assist data control with posting adjustments to patient accounts.
• Complete follow-up in accordance with department policy.
• Assist the department with special projects as assigned.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
• Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
• Paid Time Off.
• Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
• Voluntary benefits, including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
• Subsidized childcare at participating childcare centers.
• Tuition reimbursement.
• Employee Assistance Program support.
• Free employee parking.
• Work-life balance through nonrotating shifts.
• Recognition and rewards for professional expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed