Resident Service Coordinator

FirstKey Homes•Deer Park, OH

4d•Onsite

About The Position

The Resident Service Coordinator is a field-based member of the property management team and a vital link between departments. The role supports homes being maintained to high standards, manages vacant inventory, and fosters meaningful connections with residents. Frequent driving is required, and a company-issued fleet vehicle is provided. The coordinator welcomes new residents through move-in orientations, performs light cleaning and routine light maintenance, audits products and inventory, and conducts inspections and occupancy checks. The role also includes property-related errands such as making utility payments in person and delivering documents to local municipalities. The coordinator must comply with applicable local, state, and federal laws governing housing and leased properties. Additional duties may be assigned based on company needs.

Requirements

High school diploma or equivalent.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Valid driver’s license.
Knowledge of water valves, circuit breakers, and other home basics.
Knowledge of local, state, and federal laws governing Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.
Knowledge of sales and marketing principles and methods, including product demonstrations, sales techniques, and sales control systems.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Skills in active listening, critical thinking, negotiation, persuasion, social perceptiveness, time management, speaking, and writing.
Dependability, attention to detail, cooperation, and adaptability/flexibility.

Nice To Haves

Experience using Yardi or a similar property management program.
Experience with property management principles.
Experience in a customer service or sales role.
Experience working in a fast-paced, high-growth company.
Proficiency in Spanish, both reading and writing.

Responsibilities

Conduct move-in orientations for new residents, explain home features and benefits, and provide information to support a positive move-in experience.
Perform light cleaning inside and outside properties to improve their appeal to potential residents.
Complete routine light maintenance, including changing light bulbs and air filters.
Conduct audits of products and inventory.
Perform routine inspections, including bi-weekly assessments of vacant inventory.
Manage lockbox access and conduct occupancy checks.
Make utility payments in person and deliver documents to local municipalities.
Comply with applicable Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.