LPN Patient Service Coordinator - Clinical

UnitedHealth Group•Leland, NC

5d•$18 - $27

About The Position

Amedisys, part of the Optum family of businesses, provides home health, hospice, and community-based services. The Patient Services Coordinator – Clinical schedules home visits for field staff and assists with coordinating patient care. Working under the direction of the Clinical Manager, this role supports appropriate use of clinical resources to maximize care center capacity and productivity. The role may include direct patient care during emergencies if the employee is a licensed clinician who meets all criteria to work as a field clinician. A licensed clinician may also obtain and document verbal patient orders. Other possible duties include maintaining the supply closet and supporting referrals and intake when the Intake Coordinator is absent. The employer describes an inclusive, drug-free workplace. Candidates must pass a drug test before beginning employment. The hourly pay range is $17.65 to $26.50, based on full-time employment. Pay depends on factors that may include local labor markets, education, work experience, and certifications.

Requirements

Current, active, unencumbered LPN/LVN or RN license in the state of assignment.
At least 1 year of administrative experience in a healthcare environment.
At least 1 year of scheduling experience in a healthcare environment.
Ability and willingness to travel as required by the business.
Valid driver's license, reliable transportation, and required automobile insurance.

Nice To Haves

At least 1 year of scheduling experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and completed on time.
Prepare weekly clinician schedules.
Review clinician schedules daily or more frequently as needed to identify capacity opportunities and ensure productivity standards are met.
Schedule clinicians efficiently by geography, discipline, required skills, and available capacity.
Ensure missed visits are rescheduled by the end of the current week or referred to the Clinical Manager for resolution.
Collaborate with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage scheduling-related calls from patients and field staff.
Refer clinical and performance-related issues to the Clinical Manager.
Monitor hospitalized patients and communicate with the team to ensure necessary follow-up.
Prepare requested schedules that include all required orders and services, such as lab draws, supervisory visits, add-on visits, and disciplines.
Support the Clinical Manager and coordinate timely communication with patients, clinicians, referral sources, the BD team, and other office personnel.
Run applicable reports and take appropriate actions in response to workflow.
Assist with internal or external transfers of patients between care centers and/or Hospice services.
If licensed and qualified as a field clinician, provide direct patient care when necessary in an emergency.
May maintain the supply closet, check that supplies are within expiration dates and packaged appropriately, and act as a liaison for field staff patient-supply needs.
May manage the care center referral and intake process when the Intake Coordinator is absent.
If licensed, obtain verbal patient orders and document them as applicable.
Perform other duties as assigned.