Clinical Patient Service Coordinator

UnitedHealth Group•Nashville, TN

1d•$17 - $25

About The Position

Amedisys, part of the Optum family of businesses, provides home health, hospice, and community-based services. The Patient Services Coordinator – Clinical schedules home visits for field staff and assists with coordinating patient care. Working under the direction of the Clinical Manager, this role supports proper utilization of clinical resources to maximize care center capacity and productivity. The coordinator ensures patient assessment visits, including OASIS visits, are scheduled and performed promptly; prepares and reviews clinician schedules; and helps optimize assignments based on geography, discipline, skill requirements, and capacity. The role coordinates completion of ordered visits, follows up on missed visits and hospitalized patients, responds to scheduling calls, and supports communication among patients, clinicians, referral sources, the business development team, and office personnel. It also includes running applicable reports, supporting patient transfers, and, when applicable, assisting with supplies, intake, verbal orders, or emergency direct patient care. The role works under the direction of the Clinical Manager and may include other duties as assigned. The hourly pay range is $16.95 to $25.45 based on full-time employment. Benefits include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and 401(k) contribution, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

Current, active, and unencumbered LPN/LVN or RN license in the state of assignment.
At least 1 year of administrative experience in a healthcare environment.
Ability and willingness to travel as required by the business.
Valid driver’s license, reliable transportation, and required automobile insurance.
At least 1 year of scheduling experience in a healthcare environment.

Nice To Haves

At least 1 year of scheduling experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including OASIS visits, are scheduled and performed timely.
Prepare weekly clinician schedules and review schedules daily or more frequently as needed to identify capacity opportunities and ensure productivity standards are met.
Assign and schedule clinicians in efficient geographic areas, using the lowest possible discipline, matching skills to required care, and optimizing clinician capacity.
Ensure missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.
Work collaboratively with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff about scheduling issues; refer clinical and performance-related issues to the Clinical Manager.
Monitor hospitalized patients and communicate with the team to ensure necessary follow-up.
Complete requested schedules with all required orders and services, such as lab draws, supervisory visits, add-on visits, and disciplines.
Support the Clinical Manager and coordinate timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports and take appropriate action in response to workflow.
Assist with internal or external transfers of patients between care centers and/or Hospice services.
If licensed and meeting field clinician criteria, provide direct patient care when necessary in an emergency.
May maintain the supply closet, check supply expiration dates and packaging, and serve as a liaison for field staff patient supply needs.
May handle referral and intake processes in the care center in the absence of an Intake Coordinator.
If licensed, may obtain and document verbal patient orders.
Perform other duties as assigned.