Patient Services Coordinator - Clinical

UnitedHealth Group•College Park, GA

12h•$20 - $29

About The Position

The Patient Services Coordinator – Clinical schedules home visits for field staff and assists with coordinating patient care. Working under the direction of the Clinical Manager, the coordinator ensures appropriate use of clinical resources to maximize care center capacity and productivity. The role supports timely, efficient scheduling and communication among patients, clinicians, referral sources, business development staff, and other office personnel. A licensed clinician who meets the criteria to work as a field clinician may provide direct patient care during an emergency. Other possible duties include maintaining routine supplies and assisting with referral and intake processes when the Intake Coordinator is absent.

Requirements

Current, active, unencumbered LPN/LVN or RN license in the state of assignment.
At least 1 year of administrative experience in a healthcare environment.
At least 1 year of scheduling experience in a healthcare environment.
Ability and willingness to travel as required by the business.
Valid driver's license, reliable transportation, and required automobile insurance.

Nice To Haves

At least 1 year of scheduling experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed on time.
Prepare weekly clinician schedules and review schedules daily or more often as needed to identify capacity opportunities and ensure productivity standards are met.
Assign and schedule clinicians using efficient geographic coverage, appropriate disciplines and skills, and available clinician capacity.
Ensure missed visits are scheduled by the end of the current week or refer them to the Clinical Manager for resolution.
Work with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff about scheduling issues; refer clinical and performance-related issues to the Clinical Manager.
Monitor hospitalized patients, communicate with the team, and ensure follow-up as needed.
Complete requested schedules that include all required orders and services, such as lab draws, supervisory visits, add-on visits, and disciplines.
Support the Clinical Manager and collaborate to ensure timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports and take appropriate workflow actions.
Assist with internal or external patient transfers between care centers and/or Hospice services.
If licensed and qualified as a field clinician, provide direct patient care when necessary in an emergency.
May maintain the supply closet, check expiration dates and packaging, and coordinate patient supply needs with field staff.
May handle the care center's referral and intake process when the Intake Coordinator is absent.
If licensed, may obtain and document verbal patient orders.
Perform other duties as assigned.