Patient Services Coordinator

The US Oncology Network • Knoxville, TN

8d • Onsite

About The Position

The Patient Services Coordinator helps patients have a positive and consistent clinic experience by assisting with check-in and check-out. This role serves as a first point of contact, greets patients, builds rapport, responds to questions, and provides helpful information by phone and in person. The coordinator communicates patient arrivals to clinical staff, collects copays and balances when necessary, provides receipts, and schedules appointments in coordination with patients and clinical staff according to physician or office guidelines. The position also involves entering and communicating patient information in electronic medical record systems, keeping the lobby and desk area tidy, and assisting with additional tasks as needed. The role is based at the employee site during regularly scheduled business hours and involves in-person interaction in an oncology/hematology clinic environment.

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft Office, including Outlook, Word, and Excel.
• Must successfully complete required e-learning courses within 90 days of occupying the position.
• Demonstrated adaptability, including handling daily work challenges, adjusting to multiple demands and shifting priorities, and showing flexibility.
• Demonstrated work commitment, including setting high performance standards and working efficiently.
• Commitment to delivering quality products and/or services.
• Ability to sit or stand, talk or hear, and perform duties during regularly scheduled business hours at the employee site.
• Manual and finger dexterity, eye-hand coordination, and corrected vision and hearing adequate for job duties.
• Ability to perform the physical demands described, including occasional lifting and carrying items weighing up to 40 pounds.

Nice To Haves

• Associate’s degree in a business-related field.
• At least one year of prior experience in a similar medical clinic position.
• Receptionist or office experience.

Responsibilities

• Greet patients and assist them through the check-in and/or check-out process.
• Build rapport with patients and provide a positive first impression.
• Notify clinical staff promptly when patients arrive.
• Provide customer service to patients in person and by phone, assess their needs, and provide necessary information.
• Collect copays and patient balances as necessary and provide receipts.
• Coordinate appointment scheduling with patients and clinical staff in accordance with physician and/or office guidelines.
• Navigate electronic medical record systems, chart patient information, and communicate with staff through the EMR.
• Keep the lobby and desk area tidy.
• Assist with additional tasks as needed.
• Complete required e-learning courses within 90 days of occupying the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED