Patient Services Coordinator

The US Oncology Network • Newport News, VA

13d • Onsite

About The Position

Virginia Oncology Associates is hiring a full-time, in-person Patient Services Coordinator to support its Newport News office. The coordinator welcomes patients and visitors, assists with check-in and check-out, handles patient paperwork and records, and schedules appointments. The role also provides general administrative support and requires adherence to patient confidentiality and applicable laws and guidelines. The work is based in an oncology/hematology clinic and may require travel to other office locations.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Willingness to travel to other office locations if needed.
• Three years of medical office experience with scheduling experience in a busy practice is strongly preferred.

Nice To Haves

• Receptionist or office experience.
• Three years of medical office experience with scheduling experience in a busy practice.

Responsibilities

• Greet patients and visitors promptly, courteously, and professionally; check patients in and notify clinical staff when they arrive.
• Provide and explain paperwork for patients to complete, collect forms, check them for completeness, file them, and update demographic and insurance information in the system.
• Collect co-pays and balances and provide receipts.
• Answer, screen, and respond to routine questions; route inquiries to appropriate personnel or take thorough messages, page clinic personnel as appropriate, and communicate messages accurately and promptly according to procedures.
• Check patients out after examinations and schedule return appointments according to physician and office guidelines.
• Provide patients with appointment details, including time, location, directions, instruction sheets, and other information.
• Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and note the cancellation in the patient chart.
• Provide general administrative support by filing charts and forms, maintaining an orderly lobby, and keeping forms and office supplies available for daily activities.
• Maintain confidentiality and comply with state and federal laws and guidelines concerning patient records.
• Perform other duties as requested or assigned.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED