Patient Services Coordinator

Community Healthcare Network Inc • New York, NY

6d • $0 - $55,000 • Onsite

About The Position

The Patient Services Coordinator (PSC) optimizes administrative operations, improves workflow efficiency, and strengthens financial performance in support of seamless patient care. The role ensures accurate insurance verification, data aggregation, scheduling, and revenue cycle processes, and drives staff training and quality improvement initiatives. It emphasizes operational and financial excellence, project management, data analysis, and continuous process enhancement.

The PSC also maintains a high standard of customer service and enhances the patient experience through professionalism, empathy, and strong interpersonal skills. The role engages with patients, addresses concerns, and streamlines processes to create a welcoming and supportive healthcare environment. Most PSCs report to the Center Manager at their designated location; the PSC focused on dental services reports to the AVP of Clinical Operations and Finance. The role collaborates with billing, operations, and clinical teams to improve patient access, financial sustainability, and care coordination.

Requirements

• Associate's Degree with at least five years of healthcare experience, or a satisfactory equivalent combination of education and experience; alternatively, a high school diploma or equivalent with at least seven years of healthcare experience.
• Advanced understanding of insurance verification, revenue cycle management, and patient eligibility requirements.
• Project management experience and ability to drive process improvement initiatives.
• Strong data analysis skills, including tracking billing trends, scheduling efficiency, and financial performance.
• Excellent communication and training abilities to ensure front-end staff follow best practices.
• Ability to multitask under pressure while maintaining attention to detail.
• Strong problem-solving and conflict resolution skills when addressing patient and staff concerns.
• Proficiency in EHR and practice management software for accurate documentation and reporting.

Nice To Haves

• Prior experience in dental operations, billing, and patient scheduling.
• Prior clinical operations experience with Community Healthcare Network.

Responsibilities

• Develop, implement, and maintain training materials and job aids for front-end staff, and conduct initial, ongoing, and remedial training on scheduling, billing, insurance verification, and revenue cycle workflows.
• Participate in quality improvement efforts to improve staff performance metrics and service delivery.
• Lead projects to improve scheduling efficiency, patient flow, and provider template utilization.
• Develop data-driven solutions to improve billing accuracy, insurance verification, and revenue collection.
• Partner with operational leadership to optimize front-desk and patient intake workflows, and ensure provider schedules are appropriately filled to reduce appointment gaps and no-show rates.
• Aggregate and analyze uninsured patient data to support Medicaid enrollment, self-pay trends, sliding fee scales, and payment plans.
• Review weekly uninsured patient reports, address coverage gaps, and assist with eligibility verification.
• Support billing teams by identifying denied claims, revenue leakage, and accounts receivable trends; collaborate on performance dashboards tracking collection rates, patient visits, and payer reimbursements.
• Participate in quality initiatives to improve collection rates, reduce claim rejections, and ensure regulatory compliance.
• Conduct quarterly sliding fee audits and ensure proper documentation of insurance eligibility and patient billing arrangements.
• Address billing discrepancies and workflow inefficiencies affecting provider productivity and the revenue cycle; monitor scheduling patterns against patient demand and provider availability.
• Conduct day-before and day-of insurance verification and work with front-end staff to resolve insurance discrepancies.
• Process and collect co-payments, deductibles, and sliding fee payments for video visits.
• Assist uninsured patients with enrollment in Medicaid, marketplace insurance plans, or other applicable programs.
• Facilitate requested Primary Care Provider changes accurately and promptly.
• Serve as a patient liaison to resolve insurance, billing, and scheduling concerns; investigate complaints related to financial eligibility, co-pays, and claim denials.
• Provide front-end support for smooth patient check-in and check-out.
• Support additional operational and administrative tasks as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plans
• Employee assistance programming
• Access to healthcare professionals and benefits to deepen understanding of community health disciplines
• Supportive interdisciplinary team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree