Patient Services Coordinator

Cherry Health • Grand Rapids, MI

8d • Onsite

About The Position

The Patient Services Coordinator supports patient care and delivers excellent customer service across multiple communication channels. The role includes call management, patient intake, symptom triage, scheduling, registration, insurance management, and documentation. The coordinator manages a high volume of patient interactions, pays close attention to detail, and collaborates with clinical staff to provide quality service. The position is full time, benefit eligible, and typically works Monday through Friday, 8 a.m. to 5 p.m., onsite at Cherry Health’s downtown Grand Rapids location. Occasional limited work during off shifts, nights, or weekends may be required.

Cherry Health is Michigan’s largest Federally Qualified Health Center, operating across six counties and 20 locations with more than 650 health care professionals. It provides comprehensive health care services to underserved communities regardless of insurance status or ability to pay.

Requirements

• At least one year of experience in a medical office, call center, or customer service role.
• High school education or equivalent is required.
• Knowledge of medical terminology and insurance processes.
• Strong teamwork skills.
• Excellent phone communication and customer service skills.
• Proficiency in Microsoft Office programs and ability to learn new software.
• Attention to detail and strong organizational skills.
• Effective written and verbal communication skills.
• Ability to maintain patient confidentiality in accordance with HIPAA regulations.
• Ability to work occasional, limited off shifts, nights, or weekends.

Nice To Haves

• Associate degree or specialized training.
• Bilingual skills, with Spanish preferred.

Responsibilities

• Open and close the Contact Center promptly.
• Greet patients and clients using appropriate communication methods and scripts.
• Collect and enter accurate patient financial and demographic information into patient records.
• Record clear, concise messages for physicians and staff, and prioritize tasks within the EMR system.
• Listen for urgent symptoms and direct patients to clinical staff for timely assistance.
• Collaborate with team members and site partners to address patient needs efficiently.
• Schedule and confirm appointments and create patient charts in accordance with scheduling guidelines using the electronic system.
• Coordinate translation services when required.
• Maintain knowledge of insurance guidelines for scheduling, verification, and eligibility determination.
• Audit appointments and charts for completeness and accuracy of patient data.
• Represent the organization at community events, promote services, and foster positive relationships.
• Review sliding fee scale costs as necessary.
• Achieve individual and team qualitative and quantitative performance goals.
• Maintain confidentiality and accuracy when handling patient data in the Electronic Health Record.
• Perform additional duties as assigned.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles.
• Medical, dental, and vision insurance for employees and their families.
• Four weeks of paid time off per year for full-time employees.
• Eight full-day paid holidays and two half-day paid holidays.
• 403(b) retirement savings plan with employer matching contributions up to 5%.
• MET and MESP 529 savings plans.
• Pet insurance.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED