Patient Services Coordinator - Clinical

UnitedHealth Group•Woodstock, GA

11h•$20 - $29

About The Position

The Patient Services Coordinator - Clinical schedules home visits for field staff and assists with coordinating patient care. Working under the direction of the Clinical Manager, this position supports appropriate use of clinical resources to maximize care center capacity and productivity. The role also supports timely communication among patients, clinicians, referral sources, the business development team, and other office personnel. The coordinator ensures required patient assessment visits are scheduled and completed on time, prepares and reviews clinician schedules, manages scheduling-related calls, monitors hospitalized patients, and responds to reports and workflow needs. Depending on licensure and qualifications, the coordinator may provide direct patient care in emergencies, obtain verbal orders, assist with referrals and intake, or maintain patient supplies. Other duties may be assigned.

Requirements

Current, active, unencumbered LPN/LVN or RN license in the state of assignment.
At least 1 year of administrative experience in a healthcare environment.
At least 1 year of scheduling experience in a healthcare environment.
Ability and willingness to travel as required by the business.
Valid driver’s license, reliable transportation, and required automobile insurance.

Nice To Haves

At least 1 year of scheduling experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed on time.
Prepare weekly clinician schedules and review schedules daily or more often as needed to identify capacity opportunities and support productivity standards.
Assign and schedule clinicians efficiently by geography, discipline, required skills, and available capacity.
Ensure missed visits are rescheduled by the end of the current week or referred to the Clinical Manager for resolution.
Work with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff about scheduling issues; refer clinical and performance-related issues to the Clinical Manager.
Monitor hospitalized patients, communicate with the team, and ensure follow-up as needed.
Complete requested schedules and include all required orders and services, such as lab draws, supervisory visits, add-on visits, and disciplines.
Support the Clinical Manager and coordinate timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports and take appropriate action in response to workflow needs.
Assist with internal or external patient transfers between care centers and/or Hospice services.
If licensed and meeting all field-clinician criteria, provide direct patient care when necessary in emergencies only.
May maintain the supply closet, check expiration dates and packaging, and coordinate field needs for patient supplies.
May handle the care center's referral and intake process when an Intake Coordinator is absent.
If licensed, obtain and document verbal orders for patients as applicable.
Perform other duties as assigned.