Patient Services Coordinator - Clinical

Amedisys, Inc.•Nashville, TN

About The Position

The Patient Services Coordinator is responsible for scheduling home visits for field staff and assisting with the coordination of patient care. Working under the direction of the Clinical Manager, this role helps ensure appropriate use of clinical resources to maximize care center capacity and meet utilization guidelines. The coordinator schedules patient services and communicates with field staff, patients, and the Clinical Manager. The position is full-time, Monday through Friday, from 8:00 AM to 5:00 PM. LPN licensure is required.

Requirements

Current, unencumbered license to practice as a Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse in the state where the employee is assigned to work.
High school diploma or GED equivalent.
One or more years of administrative experience in a health care environment.

Nice To Haves

One or more years of scheduling experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed in a timely manner.
Prepare weekly clinician schedules and review schedules daily or more frequently as needed to identify capacity opportunities and ensure productivity standards are met.
Assign and schedule clinicians using efficient geography, the lowest possible discipline, appropriate skill matching, and optimized clinician capacity.
Ensure missed visits are rescheduled by the end of the current week or referred to the Clinical Manager for resolution.
Work collaboratively with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff about scheduling issues, and refer clinical or performance-related issues to the Clinical Manager.
Monitor hospitalized patients and communicate with the team to ensure necessary follow-up.
Complete requested schedules, ensuring required orders and services are included, such as lab draws, supervisory visits, add-on visits, or additional disciplines.
Support the Clinical Manager and collaborate to ensure timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports and take appropriate action in response to workflow.
Assist with internal or external patient transfers between care centers and/or Hospice services.
If licensed and qualified as a field clinician, provide direct patient care when necessary in an emergency.
May maintain the supply closet, check that supplies are within expiration dates and appropriately packaged, and serve as a liaison with field staff for patient supply needs.
May handle the referral and intake process within the care center in the absence of an Intake Coordinator.
If licensed, may obtain and document verbal orders for patients as applicable.
Perform other duties as assigned.