Patient Services Coordinator
About The Position
The Patient Service Coordinator is the administrative and communication link between patients, providers, and insurers at PT Solutions Physical Therapy. The role supports a seamless care journey by managing insurance verification and benefits, obtaining authorizations, coordinating payment and billing reconciliation, and maintaining relationships with patients and care teams. The position is full-time, Monday through Friday, 9 a.m. to 5 p.m., with compensation of $19–$21 per hour. PT Solutions offers training, mentorship, professional development, and opportunities for career progression.
Requirements
- High school diploma or GED; submission of a diploma for the highest level of education obtained is required.
- 1–2 years of customer service experience; healthcare experience is preferred.
Nice To Haves
- Healthcare experience.
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines.
- Follow appropriate processes for insurance verification and/or benefits management.
- Obtain authorization and/or prior authorization.
- Handle over-the-counter collections and reconcile all charges weekly and monthly.
- Maintain relationships with patients, providers, clinicians, and internal operational departments.
Benefits
- Medical, dental, and vision benefits.
- 401(k) with match.
- Performance-based incentives.
- Professional development through strategic internal platforms.
- Career progression opportunities.
- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, depending on state laws.
- Reimbursement for endurance race entry fees.
- Ongoing training and mentorship.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
