Patient Services Coordinator
About The Position
At PT Solutions Physical Therapy, the Patient Services Coordinator is a key administrative contact connecting patients, providers, and insurers to help make care access seamless and supportive. The role manages communication and administrative processes, including insurance verification, benefits management, authorization requests, physician referrals, scheduling, and payment reconciliation. PT Solutions describes itself as a clinician-founded, mission-driven physical therapy practice focused on expanding access to care. The organization offers team training, mentorship, and opportunities for career advancement.
Requirements
- At least a high school diploma or GED; submission of documentation for the highest level of education obtained is required.
- 1–2 years of customer service experience.
Nice To Haves
- Healthcare customer service experience.
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines.
- Follow appropriate processes for insurance verification and/or benefits management.
- Obtain authorization and/or prior authorization.
- Collect over-the-counter payments and reconcile all charges weekly and monthly.
- Maintain relationships with patients, providers, clinicians, and internal operational departments.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with matching.
- Performance-based incentives.
- Professional development through internal platforms.
- Career progression opportunities.
- Paid time off.
- Sick leave or Extended Illness Bank accrual, dependent on state laws.
- Reimbursement for endurance race entry fees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
