Patient Services Coordinator
About The Position
At PT Solutions Physical Therapy, the Patient Service Coordinator serves as a key link between patients, providers, and insurers, helping ensure the care journey is seamless, efficient, and supportive. The role manages administrative and communication processes that help patients access care, including insurance verification, prior authorizations, physician referrals, and scheduling. PT Solutions offers ongoing training, mentorship, and opportunities for advancement. The position is full-time, Monday through Friday, from 9:00 a.m. to 5:00 p.m. Compensation is $19–$21 per hour, with pay determined by factors including background, experience, and work location and the potential for salary growth within the position. The employer describes a benefits package that includes medical, dental, and vision coverage, a 401(k) with match, performance-based incentives, professional development, career progression opportunities, PTO and either Sick Leave or an Extended Illness Bank accrual depending on state law, and reimbursement for endurance race entry fees.
Requirements
- High school diploma or GED at minimum; submission of a diploma for the highest level of education obtained is required.
- 1–2 years of customer service experience; healthcare experience is preferred.
Nice To Haves
- Customer service experience in healthcare.
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines.
- Follow appropriate processes for insurance verification and/or benefits management.
- Obtain authorization and/or prior authorization.
- Collect over-the-counter payments and reconcile all charges weekly and monthly.
- Maintain relationships with patients, providers, clinicians, and internal operational departments.
Benefits
- Medical, dental, and vision benefits.
- 401(k) with employer match.
- Competitive compensation with the ability to earn performance-based incentives.
- Professional development through internal platforms.
- Opportunity for career progression within a nationwide physical therapy practice.
- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, depending on state laws.
- Reimbursement for endurance race entry fees.
- Ongoing training and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
