Patient Services Coordinator

PT Solutions Physical Therapy • New Braunfels, TX

10d • $16 - $19

About The Position

At PT Solutions Physical Therapy, the Patient Services Coordinator is a key administrative contact connecting patients, providers, and insurers and helping make patients’ care journeys seamless and supportive. The role manages communication and administrative processes that support the practice, including insurance verification, benefits management, authorization processes, physician referrals, and scheduling. PT Solutions offers ongoing training, mentorship, and opportunities for advancement.

Requirements

• High school diploma or GED, at minimum.
• 1–2 years of customer service experience.

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines.
• Follow appropriate processes for insurance verification and/or benefits management.
• Obtain authorization and/or prior authorization.
• Collect over-the-counter payments and reconcile all charges weekly and monthly.
• Maintain relationships with patients, providers, clinicians, and internal operational departments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with matching
• Performance-based incentives
• Professional development through internal platforms
• Career progression opportunities
• Paid time off and either sick leave or an Extended Illness Bank, depending on state laws
• Reimbursement for endurance race entry fees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED