Patient Services Coordinator

The US Oncology Network•Norfolk, VA

10d•Onsite

About The Position

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, is hiring a full-time, in-person Patient Services Coordinator to support its Norfolk, Virginia office. The role provides front-desk and administrative support in an oncology/hematology clinic, including greeting and checking in patients, maintaining patient records and appointment schedules, handling communications, and keeping the lobby and office supplies in order. The position requires a high school diploma or equivalent and proficiency with computer systems and Microsoft Outlook, Word, and Excel. Receptionist or office experience is preferred; three years of medical office experience with scheduling experience in a busy practice is strongly preferred. The employee must be willing to travel to other office locations if needed. The work is performed in person during regularly scheduled business hours. The environment may involve exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic. The role involves sitting or standing, talking and hearing, extensive standing and walking, full-body movement, handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Employees may occasionally lift and carry items weighing up to 40 pounds. Corrected vision and hearing within the normal range are required. Reasonable accommodations are offered to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
Willingness to travel to other office locations if needed.
Ability to meet the physical demands of the role, including extensive standing and walking, handling and lifting patients, and occasionally lifting and carrying items weighing up to 40 pounds.
Corrected vision and hearing within the normal range.

Nice To Haves

Receptionist or office experience preferred.
Three years of medical office experience with a scheduling background in a busy practice strongly preferred.

Responsibilities

Greet patients and visitors promptly, courteously, and professionally; check in patients and inform clinical staff of their arrival.
Provide and explain examination paperwork, collect it, check it for completeness, and file it.
Update patient demographics and insurance information in the system.
Collect co-pays and balances and provide receipts.
Answer, screen, and respond to routine questions; route inquiries to appropriate personnel or take thorough messages.
Page clinic personnel as appropriate and communicate messages accurately and promptly according to procedures.
Check patients out after examinations and schedule return appointments according to physician and office guidelines.
Provide patients with appointment details, including time, location, directions, instruction sheets, and other information.
Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and note cancellations in patient charts.
Provide general administrative support by filing charts and forms.
Keep the lobby neat and orderly and maintain supplies of forms and office supplies needed for daily activities.
Protect confidentiality and follow state, federal, and HIPAA laws and guidelines regarding patient records.
Perform other duties as requested or assigned.