Patient Services Coordinator

CenterWell•Crestview, FL

2d•$40,000 - $52,300

About The Position

The Patient Services Coordinator schedules patient visits and communicates with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. If the position is clinical, it may include receiving and assessing lab reports, initiating infection reports, performing patient visits, and participating in an on-call rotation.

Requirements

At least 1 year of home health experience.
Excellent communication skills.
Ability to interact well with a diverse group of individuals.
Strong organizational skills.
Ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage patient schedules and promptly reassign visits when agents report they are sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch and busy periods, including receiving calls from field staff and assisting with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete schedule requests that appear on the action screen, ensuring skilled nurse or injection visits are scheduled unless an aide supervisory visit is scheduled alongside an injection visit.
Schedule add-ons and applicable orders, including discharge visits, OASIS collection or recertification visits after case conferences, and TIF OASIS collection visits; delete remaining schedules when required.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, initially review them for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to the physician, make copies for the Case Manager, and route reports to the Medical Records Department.
If clinical, perform patient visits and/or participate in the on-call rotation when required.