LPN Clinical Patient Service Coordinator

UnitedHealth Group•Greenville, SC

5d•$19 - $28

About The Position

Amedisys, part of the Optum family of businesses, provides home health, hospice, and community-based services. The Patient Services Coordinator – Clinical schedules home visits for field staff and assists with coordinating patient care. Working under the direction of the Clinical Manager, this role ensures appropriate use of clinical resources to maximize care center capacity and productivity. The position may include additional duties depending on licensure and circumstances. A licensed clinician who meets the criteria to work as a field clinician may provide direct patient care when necessary in an emergency. A licensed clinician may obtain and document verbal orders. The role may also maintain the supply closet and support patient supply needs, and may handle referral and intake duties when an Intake Coordinator is absent. The role offers an hourly pay range of $18.65 to $27.95 based on full-time employment. Pay depends on factors including local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

Current, active, and unencumbered LPN/LVN or RN license in the state of assignment.
At least 1 year of administrative experience in a healthcare environment.
At least 1 year of scheduling experience in a healthcare environment.
Ability and willingness to travel as required by the business.
Valid driver's license, reliable transportation, and required automobile insurance.

Nice To Haves

At least 1 year of scheduling experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed on time.
Prepare weekly clinician schedules.
Review clinician schedules daily or more frequently as needed to identify capacity opportunities and ensure productivity standards are met.
Assign and schedule clinicians efficiently by geography, discipline, skill match, and capacity.
Ensure missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.
Work with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff concerning scheduling issues.
Refer clinical and performance-related issues to the Clinical Manager.
Monitor hospitalized patients and communicate with the team to ensure necessary follow-up.
Complete requested schedules, including all required orders and services such as lab draws, supervisory visits, add-on visits, and disciplines.
Support the Clinical Manager and coordinate timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports and take appropriate workflow actions.
Assist with internal or external patient transfers between care centers and/or Hospice services.
If licensed and qualified as a field clinician, provide direct patient care as necessary in an emergency.
May maintain the supply closet, check that supplies are within expiration dates and packaged appropriately, and serve as a liaison for field staff patient-supply needs.
May manage referral and intake processes within the care center when an Intake Coordinator is absent.
If licensed, obtain verbal patient orders and document them as applicable.
Perform other duties as assigned.